I am often asked to analyze businesses, teams, and/or individuals to see how the processes they work in can be improved. Every consultant (internal or external) has their way of doing this type of work, but over the years I have solidified the method that I take, and the results have created strong wins over and over again for the groups that I work with. It is crucial to apply the following method in an agile approach as it iterates on itself as you go through it. Here is the process at a high level that I work through in each scenario that you can start applying immediately:
- Analyze – Analyze the situation that is at hand through 1:1 conversations, focus groups, and open retrospectives with the members that are part of the business or team. Finding and defining the problems at hand is crucial in this step.
- Prioritize – Work with those involved to prioritize the output from the analyzation so that those folks take the ownership of the findings and what impact needs to be. Looking for quick wins helps define what problems come first.
- Do (Produce) – Build an implementation method with SMART action items. When creating this, each item must have systematic owners who are responsible for making sure it moves forward which will help lead the change that came from the initial step.
This method for analysis was built off of my tag in life: creatively, executing, ideas… Everyone has excellent views and practices to do this work, but I have seen many consulting firms build out an excellent analysis of teams and yet forget that there is ownership and producing that must come as well. Analyzing businesses, teams, and individuals must produce results, not just the document stating the facts. The team needs to own this and deliver the wins/execute on the changes that were built out creatively. Be agile in the application of this, see what works and doesn’t. For example…
Sometimes I call it the APD method or APP method depending on the group that I am working on since “doing” may be the output required while other times “producing” may be the critical component. Building out an analysis works on many levels but needs to be continually done and not a one-time act. And in short, it can be applied to you as an individual as well!